And just like that, 2023 has nearly come to a close, and 2024 is knocking on the door. We can hardly wait! As a special end-of-year treat from us, we're delighted to share seven new product updates that will hopefully help you conclude the year on a high note and take a well-deserved break over the holidays.  

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✨ Soon to be released new features and improvements ✨

beta testing 
Automate rent review notifications to tenants ahead of time
Save time and ensure rent reviews are done ahead of time with our new automated rent review email notifications for tenants capability. This feature is currently undergoing Beta testing and is scheduled for release to all users in early 2024. If you'd, however, like an early preview and are keen to share your thoughts on how it works, please contact rudi.lategan@re-leased.com to request access to the beta group.

Read more about tenant notifications in the Knowledge Base →

beta testing
Trust/Client Accounting main area
The Trust/Client Accounting main area will soon have a new look and feel. Some Re-Leased APAC region Trust/Client Accounting customers already have access to the updated page, while the remaining customers will receive access to the new page in early 2024. The updates made to the page layout not only increase the speed the page now loads but also allow you to surface more vital information at a glance. 
You can read more about it here →

✨ PROPERTY MANAGEMENT✨ 

improvements 
Activity feed now supports internal-only commenting
Previously, all comments submitted through the commenting field in the maintenance task activity feed were visible to tenants in the Tenant App by default. Now, you have the option to decide whether to post external (tenant) comments or restrict them to internal only. This way you can safely leave notes, comments and clarifying instructions for your team to access without those details being publicly accessible to tenants.

improvements 
View accepted quote requests with attachments
We have addressed a common customer pain point where maintenance quote request attachments and details became inaccessible and difficult to refer to once the quote request was accepted, making it challenging for users to refer back to. To resolve this, we've introduced a View Details button on the quote request area. This allows customers to view the submitted quote along with any associated attachments. 

improvements 
Better work order management
When initially creating a maintenance task, you might have a contractor in mind to associate with the task. However, you might find out that the contractor is not available to do the job when you need them to, or someone else comes back to you with better rates. Or perhaps the nature of the work changes and you need another contractor with different expertise to complete the job on time and within budget.

We get that, and this is why you can create and link an unlimited number of work orders to various contractors for your maintenance tasks and jobs. Whenever you assign a work order to a contractor other than the one originally or previously associated with the task, you will see a notification on your screen. This notification provides you with the option to either update and save the new contractor details, or simply keep the existing contractor information with a click of a button.

improvements
Task status report
You now have the ability to generate a maintenance report based on the actions taken for each task. Additionally, you can utilize the maintenance task statuses to quickly identify tasks associated with quote requests, pending approvals, and sent work orders. This enables you to monitor progress effectively and facilitates timely discussions with your contractor/supplier regarding the expected completion of the work. 

✨ REPORT BUILDER✨ 

improvements 
Tenancy Schedule/Rent Roll now displays summary metrics which you can now turn on or off. Filter and rearrange metrics using the dragging tool. You will soon also be able to find summary metrics in the pdf summary metric download.

Have an idea for a feature you’d like to see in Re-Leased? Let us know on our roadmap!

This month, we’ve launched several significant new features and existing product improvements. We've introduced maintenance task statuses for more granular task tracking, along with significant improvements to the task activity feed. This feed now automatically logs every step taken towards completing a task. Additionally, we've streamlined task and tenancy management for greater ease of use. In the Report Builder, we've enhanced the Tenancy Schedule report to provide more at-a-glance information with Summary Metrics, and in Insights, the Tenancy Events report has been improved with new default columns. And finally, for our Australian Re-Leased Pay customers, we've enhanced the control over online rent payment processing fees, allowing them to better manage the processing fee split between themselves and the tenant. Read on to discover more!
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 ✨ PROPERTY MANAGEMENT✨ 

New feature
Task statuses 

When managing a myriad of maintenance tasks, keeping on top of your critical and upcoming activities is key. Thanks to our recent task status improvements, any size organisation will now have the ability to manage their maintenance tasks at a more granular level and provide clarity without having to click into each individual task for a progress update.

You can also say goodbye to scrolling through a long list of tasks to find what you are looking for – now you can simply navigate to a property or tenancy task area to review all created maintenance tasks and use available status filters to group and sort these based on your requirements. We have also made finding overdue tasks, along with their original due dates, easy. They are now clearly highlighted in a separate column against each task, allowing you to identify activities that require the most attention.

improvements
Activity feed for real-time monitoring

From the maintenance task creation to the last invoice paid, you can now track and get more clarity into every single step made towards completing the maintenance or repairs workflow in the task activity feed.

In the near future, you will also be able to leave internal-only comments and instructions to other team members via the commenting field, as well as download the full activity feed history for compliance and auditing purposes.

improvements 
Keep everything consistent

Another useful update for managing tasks is the ability to edit a task title and other task details at any stage of the workflow. To keep work organized and maintain consistent naming conventions, we have also included the option to change document and image titles, as well as the ability to download all these documents with a simple click of a button.

improvements
Responding to tenants’ maintenance requests 

Addressing maintenance issues promptly can prevent them from escalating and causing more extensive damage. Property managers now have the capability to respond to incoming maintenance requests and view uploaded images directly from the maintenance job area, in addition to accepting or rejecting tenant requests through the Maintenance Hub area.

✨ RE-LEASED PAY✨

New feature
Remove online rent payment friction

Our Australian Re-Leased Pay customers will also now have more choices in handling Re-Leased Pay online payment processing fees. While previously these fees were entirely passed on to tenants, you can now decide to either fully absorb them or distribute the costs between yourself and the tenant.

To find out more about Re-Leased Pay, please get in touch with your account manager or support at support@re-leased.com , and read these Knowledge Base articles below.

• Configuring Re-Leased Pay Processing Fees
• Re-Leased Pay Processing Fees 
• Re-Leased Pay

✨ TENANCIES✨

improvements
More clarity in rent tracking

Users can now choose to display an effective date paid to date alongside the standard date paid to date. The effective date paid to date looks at any partial payments and calculates the closest full day tenants are paid up to, even if it falls within a rent period. Read more in the Knowledge Base.

✨ REPORT BUILDER✨

improvements
Summary Metrics in Tenancy Schedule
You can now access high-level summary metrics in the Tenancy Schedule through the Report Builder. The summary metrics provide a quick overview of your most important information, allowing you to grasp key points at a glance. In the near future, you will also be able to choose which summary metrics you would like to display on top of the report. 

Would you like to see a specific metric in the summary? Do you have feedback on reporting? Please get in touch with Kah from the reporting team at kah.chan@re-leased.com or look out for reporting beta features at https://betas.re-leased.com/ 

✨ CONNECTED ACCOUNTING✨

improvements 
Sage Intacct integration
Sage Intacct users can now choose where the General Ledger Posting date maps from for Income and Rent invoices. You can choose between the invoice issue date and the invoice due date.

improvements 
MS Dynamics integration
We have eliminated a source of invoice errors by allowing blank or gap lines on invoices to sync into Re-Leased.

✨ INSIGHTS✨
improvements 

Re-Leased Insights users with access to Operational Dashboards will now be able to benefit from the recent enhancements made to the Tenancy Management Dashboard. Two new default columns have been added in the Tenancy Events drill down report; ‘Days to Event Occurrence’ which now replaces the previous ‘Days to lease Expiry’ metric, and the recently introduced ‘Potential Growth’ metric which compares the Annual Rent with Market Rent, offering a comprehensive view of potential growth.
Read more about the improvements here.

Do you have an idea for a feature you’d like to see in Re-Leased? Let us know on our roadmap!

When a maintenance task is initiated for a property, it is automatically assigned to the Property Manager. However, often the reality is that the execution of this task is typically done by a Facilities Manager or another maintenance team member. 

To help users handle this process better, we have introduced the option to designate a 'Delegated Maintenance User' for each property in the Property Details area. Once a delegated maintenance user is selected, all newly created tasks will be automatically delegated to them. 

This way, the right person stays in the loop and the Property Manager still gets updates as things move along.

Users can choose to display an effective date paid to, which is displayed in addition to our regular date paid to. The effective date paid to looks at any part payments and uses those to work out the closest full day that the tenant is paid up to, even if it's part way through a rent period.

The feature is out of beta and live for all customers to try. It just needs to be turned on under their company settings.

For more examples of where this new date can be displayed, check out this Knowledge Base article.

Live Today! 

Insights customers will now benefit from the following updates made to the Insights Tenancy Management Dashboard:

1. More contextual data is now available when drilling into Tenancy Events. The tabular data now shows "Days to Event Occurrence" replacing a previous metric of "Days to Lease Expiry" which was only applicable to lease expiry events.

2. We've introduced a new column named Potential Growth which indicates the potential rent increases by comparing the annual rent with the market rent. To make the table easier to read and keep all rent-related figures together, we've moved the annual rent and market rent columns to a new default position.

We've recently made exciting updates to Insights. Customers that have access to the Strategic suite of dashboards will now have a new Portfolio Performance dashboard. This dashboard is centered around appreciating the value of your portfolio. It analyses expenditure, income and resulting yield to help them keep track of their investment strategies. 

New Portfolio Performance dashboard

In the past month, we've implemented numerous valuable updates to the Re-Leased platform. Key improvements have been made in the areas of property maintenance, tenancy management - with a focus on rent reviews - and in our reporting and Insights features. 

Help shape the future of Re-Leased

We are currently inviting customers to join our closed and upcoming beta testing groups. You’ll find available beta groups below:

beta testing  
Email integration for Microsoft Outlook
Customers using Microsoft Outlook for business email can join our closed beta testing group for the Re-Leased's upcoming Microsoft Office 365 email integration feature. If you're interested in participating and providing valuable feedback, please express your interest through this form.

beta testing 
Work order approvals
Multi-step approvals are coming to work orders. If you're curious to learn more or wish to contribute to the development of this feature, please contact sahil.maharaj@re-leased.com

✨ PROPERTY MANAGEMENT✨ 

improvements 
Linking and managing invoices from the task details page
Property Managers now have the ability to simplify their expense tracking and management process for specific tasks. This can be done by linking existing contractor invoices or creating new ones straight from the task details page.

Soon, we’ll also be introducing the capability to link multiple tasks directly from the invoice itself, as well as the ability to see which tasks have already been associated with which invoices.

✨ RENT REVIEWS✨

improvements
Streamline your rent review process with confidence
Property Managers can now speed up the process of creating and performing rent reviews by pre-defining which rent review forms and agreements, communications methods, and email templates should be used as part of the review process. You can also preview and adjust the correspondence and attached information for each of your tenants before sending those emails out.

improvements
Save time and effort with tenant notifications
Instead of drafting individual rent review emails for each tenant, you can now reduce your workload by using our new Rent Review Tenant Notification template (or a customized version of it). We have also made it possible for you to email tenants directly from the dashboard rent review reminder, which saves you from having to navigate to other parts of the platform.

In the near future, you will also be able to reduce the risk of missing a key rent review date by having the ability to set up automated tenant reminders as part of a new rent review set-up process. 

✨ REPORTING✨

improvements  
NEW Tenancy Summary Report
Check out the new Tenancy Summary report in the Re-Leased Report Builder for a consolidated view of your portfolio. This report presents useful tenant information in easily digestible single-page summaries.

improvements  
Tenancy Schedule PDF download and company branding
Next time a landlord, owner or property investor asks for a snapshot of their properties, rents or outgoings, delight them with our new Tenancy Schedule PDF download which also allows you to include their company logo and address. Save a copy of the report in Report Builder to reuse it again. 

✨ INSIGHTS✨

improvements 
Export Insights Dashboards
All Insights customers now have the ability to export their Re-Leased Insights dashboards and portfolio data to some of the most common file formats, and effortlessly share this information with others. 

improvements
NEW Portfolio Map View 
Insights customers with Strategic Dashboard access can now easily locate their properties in their portfolio on a map. By navigating to the Portfolio Map View on the Strategic Summary Dashboard, you can create a compelling visualization of your portfolio, enhancing communications and discussions with prospective and current customers, and with other key stakeholders.

We have made some exciting improvements to how Forms and Agreements and Email Correspondence are added to Rent Reviews and also how they are previewed. By introducing these steps into the workflow of creating and performing a Rent Review, we aim to save you time having to manage these activities elsewhere.

Adding in Forms and Agreements and Email Correspondence while creating a Rent Review:

You can now add Forms and Agreement and Email Correspondence documentation while in the context of creating a new Rent Review

Knowledge Base Article for more information

Previewing Forms and Agreements and Email Correspondence after performing a Rent Review:

We have updated the screen you land on after you have performed a Rent Review. To give you the ability to easily preview generated Rent Review correspondence before sending it to your tenants.

1. Forms and Agreement Title  - Selecting this also opens the Form in the documents section of the Tenancy 
2. Ability to Download the Forms and Agreement document in PDF
3. Email Correspondence Title - Selecting this also opens an editable version in Settings.
4. Edit the Email Correspondence during the Rent Review before sending it to your Tenant
5. Preview and Download the Email Correspondence as a PDF
6. Hit "Send email" to ship ALL the correspondence straight to your Tenant once you are happy with it!

Knowledge Base Article for information

Previewing Forms and Agreements while performing a Bulk Rent Review:

Selecting "Preview" next to either Forms and Agreements or Email will bring up a convenient document viewer that will give you an accurate Preview of the information that will be sent to your Tenant, to easily confirm what is being sent. Pictured below is an example Forms and Agreement document.

Knowledge Base Article for information

This month, we’ve launched several significant improvements in the Re-Leased platform. We have made notable changes to the maintenance task and job experience, introduced a new Data Diagnostic dashboard on Insights, and added more functionality around the current rent review process. Keep on reading to learn more!

✨ PROPERTY MANAGEMENT✨

New feature Introducing the new maintenance task experience

To help ensure your properties shine their brightest and your portfolio’s value increases over the years, we have made notable improvements to the way maintenance tasks and jobs can be managed and tracked in Re-Leased. With our latest maintenance experience update, you can now streamline and optimize every aspect of your maintenance workflow, including handling multiple quote requests, work orders, and invoices, as well as performing task management activities and sending tenant and owner communications conveniently in one centralized area.

To find out more information about the new maintenance experience, see related Knowledge Base articles below:

• Create a maintenance task →
• Edit a Task →
• The difference between a maintenance job and a task →
• Edit a maintenance job →
• Quote requests →
• Work orders →

✨ INSIGHTS✨

New feature  Introducing the new Data Diagnostic Dashboards 

All Re-Leased Insights customers will now find a new Data Diagnostic Dashboard under their Operational Summary suite of dashboards. This dashboard gives you a window into the health and completeness of your commercial property portfolio data that’s stored in Re-Leased. The easy-to-understand visualization helps you to easily identify gaps in your property, tenancy, and area information, and make quick improvements by simply drilling into the highlighted gap areas directly from the dashboard itself.

Read more about the Data Diagnostics Dashboard

improvements Control user permissions and access to different Insights dashboards

Re-Leased administrators can now grant varying levels of user access to specific Insights dashboards based on their colleagues' roles and responsibilities. This helps you protect sensitive business and financial data while ensuring individuals can access information and perform actions they need to do their jobs.

Read more about Insights user permissions here

✨ RENT REVIEWS✨

improvements More flexibility to calculate rent review adjustments
Different lease agreements may have varying terms for rent adjustments - some leases may specify annual reviews, while others may require monthly adjustments. You now have the flexibility to choose between a monthly and annual rent adjustment calculation method, which can be particularly useful when your tenant's rent review date does not align with their current payment cycle. This update will also allow a wider range of customers to take full advantage of the Bulk Rent Review functionality.
To learn more about rent review adjustment calculations, visit our Knowledge Base.

improvements Allocate rent review increases on multiple line items with a click of a button
Previously during a rent review, the new rent increase amount was only applied to the first line item in the new rent template. What this process failed to do was to perform the increase calculations across all other important line items below the first row, such as car parking or common area maintenance, for instance.

With the new rent review enhancements, you can now choose which line items should receive the increase for the next rent review. By ticking ‘Allocate to all’ box you can quickly apply increases across all appropriate line items in the template.

Read more about the new rent review allocation process here.

✨ TRUST/CLIENT ACCOUNTING✨

improvements Draft Owner Statements - Generate all in one PDF 

All Trust/Client Accounting customers can now generate all draft owner statements in a single PDF. This is particularly useful for customers who like to have their property managers review the owner statements before proceeding to disbursement. 

Read more about Draft owner statements in this Knowledge Base article.

Have an idea for a feature you’d like to see in Re-Leasedt? Let us know on our roadmap!