This month, we’ve launched several significant improvements in the Re-Leased platform. We have made notable changes to the maintenance task and job experience, introduced a new Data Diagnostic dashboard on Insights, and added more functionality around the current rent review process. Keep on reading to learn more!

✨ PROPERTY MANAGEMENT✨

New feature Introducing the new maintenance task experience

To help ensure your properties shine their brightest and your portfolio’s value increases over the years, we have made notable improvements to the way maintenance tasks and jobs can be managed and tracked in Re-Leased. With our latest maintenance experience update, you can now streamline and optimize every aspect of your maintenance workflow, including handling multiple quote requests, work orders, and invoices, as well as performing task management activities and sending tenant and owner communications conveniently in one centralized area.

To find out more information about the new maintenance experience, see related Knowledge Base articles below:

• Create a maintenance task →
• Edit a Task →
• The difference between a maintenance job and a task →
• Edit a maintenance job →
• Quote requests →
• Work orders →

✨ INSIGHTS✨

New feature  Introducing the new Data Diagnostic Dashboards 

All Re-Leased Insights customers will now find a new Data Diagnostic Dashboard under their Operational Summary suite of dashboards. This dashboard gives you a window into the health and completeness of your commercial property portfolio data that’s stored in Re-Leased. The easy-to-understand visualization helps you to easily identify gaps in your property, tenancy, and area information, and make quick improvements by simply drilling into the highlighted gap areas directly from the dashboard itself.

Read more about the Data Diagnostics Dashboard

improvements Control user permissions and access to different Insights dashboards

Re-Leased administrators can now grant varying levels of user access to specific Insights dashboards based on their colleagues' roles and responsibilities. This helps you protect sensitive business and financial data while ensuring individuals can access information and perform actions they need to do their jobs.

Read more about Insights user permissions here

✨ RENT REVIEWS✨

improvements More flexibility to calculate rent review adjustments
Different lease agreements may have varying terms for rent adjustments - some leases may specify annual reviews, while others may require monthly adjustments. You now have the flexibility to choose between a monthly and annual rent adjustment calculation method, which can be particularly useful when your tenant's rent review date does not align with their current payment cycle. This update will also allow a wider range of customers to take full advantage of the Bulk Rent Review functionality.
To learn more about rent review adjustment calculations, visit our Knowledge Base.

improvements Allocate rent review increases on multiple line items with a click of a button
Previously during a rent review, the new rent increase amount was only applied to the first line item in the new rent template. What this process failed to do was to perform the increase calculations across all other important line items below the first row, such as car parking or common area maintenance, for instance.

With the new rent review enhancements, you can now choose which line items should receive the increase for the next rent review. By ticking ‘Allocate to all’ box you can quickly apply increases across all appropriate line items in the template.

Read more about the new rent review allocation process here.

✨ TRUST/CLIENT ACCOUNTING✨

improvements Draft Owner Statements - Generate all in one PDF 

All Trust/Client Accounting customers can now generate all draft owner statements in a single PDF. This is particularly useful for customers who like to have their property managers review the owner statements before proceeding to disbursement. 

Read more about Draft owner statements in this Knowledge Base article.

Have an idea for a feature you’d like to see in Re-Leasedt? Let us know on our roadmap!

We have created two areas from where you are able to allocate which line items on your Rent Template will receive the Rent Review increase

1. Updating the Allocation from Rent & Outgoings / Service Charges: From the Rent and Outgoings/Service charge area, you are able to edit your Rent Template by choosing which line items will receive the increase for the next Rent Review
2. Updating the Allocation during a Rent Review: From here updating the allocations will take effect for the Rent Review being performed, unless you make manual updates to the Rent Template 

Click here for the Knowledge Base Article

Updating the Rent Template in Rent and Outgoings/Service Charges:

Updating the Rent Template during the Rent Review

🚀 Exciting News! 🚀 

We've enhanced our Rent Review process with some long overdue and frequently requested feature updates. This is part of our commitment to continuous improvement in this space, we're pleased to bring you the below enhancements that we hope will make your experience smoother, and less administrative.

Rent Review adjustment calculations 

You can now choose how you would like Rent Review adjustments to be calculated!

Either select from an Annual or Monthly calculation method, which will be used should your review date fall outside of the payment cycle of your tenant.

Click here for the Knowledge Base Article

Today we're excited to give you advance notice about a change coming to your Re-Leased platform next couple of weeks.

We'll be rolling out a brand new look and feel to the Re-Leased maintenance task, job and task detail pages. They are the same core areas of the system you know and love, only we’ve given them a fresh look and feel which will help you do more streamlined, productive property management and maintenance work within the platform.

So why did we decide to make changes to the design and functionality in the first place? It’s a good question, and one we thought through a lot when determining what your new maintenance experience would and should look like. To answer that question (and a few others that might be on your mind), let’s dig into what you can expect to see when working with maintenance tasks and jobs in the future.

The new task page - do work that’s more focused 

When navigating to tasks through property or tenancy pages in Re-Leased, you will now see a more modern, cleaner task page. Thanks to the new list view layout, you can see more task details easily, at a glance. Utilize the sorting and filtering functionality to rearrange larger amounts of data or hide tasks that are not relevant to you. To view and edit your tasks or recurring jobs, simply click the task title or the three-dot menu symbol at the end of the row.

To find out more information about maintenance tasks, see related Knowledge Base articles below:

• Create a maintenance task →
• Edit a Task →

The new maintenance job page 

The maintenance job page provides a comprehensive view of all the recurring tasks you have associated with a particular maintenance job as well as the ability to make changes to that job. Just as on the new task page, the new maintenance job page also lets you view, filter and sort specific tasks by certain criteria, including due date, budgeted and actual costs, contractor and progress status. Individual tasks can be edited via the three-dot symbol at the end of each task row which will take you to a task details page where you can carry on making further edits to your task. 

To find out more information about maintenance jobs, see related Knowledge Base articles below:

• The difference between a maintenance job and a task →
• Edit a maintenance job →
  

Introducing the new task details page

The new task details page allows you to view and edit all task information conveniently in one place. Users can assign tasks with detailed instructions to another team member and attach more images and documents to already created tasks. Work orders and sending multiple quote requests can also be done directly from this area, eliminating the need to switch between other applications and screens to keep the process moving forward.

To find out more information about the new maintenance task experience, see the related Knowledge Base resource below:

• Create a maintenance task →
• Edit a task → 
• Quote requests →
• Work orders →

Building blocks for future enhancements

This release isn't just about improving your current property maintenance experience; it's also laying the early groundwork for valuable future enhancements, including:

• full task audit trails
• granular task statuses
• approval workflows for work orders

If you have any questions as you take the new maintenance task, job or task details pages for a spin, we’re always here to lend a hand at any point along the way—just let us know how we can help by contacting us via email at support@re-leased.com

We're thrilled to announce that starting on August 28th all Re-Leased Insights customers will have access to the Data Diagnostics dashboard. The dashboard will help users understand how enhancing their property, area, and tenancy data can improve the accuracy and effectiveness of Re-Leased. The dashboard's objective is to provide a high-level analysis of property portfolio information, identifying areas where data improvements can be made. 
Click here to read more about Data Diagnostics.

Live 04 August 2023

Re-Leased Insights has become more flexible. This update provides the ability for our customers to now specify which user roles would have access to specific dashboards. This means that controls to limit potentially sensitive information can be put in place. 

Click here to find out more about managing Re-Leased Insights permissions.

We are excited to introduce a significant improvement to the two-factor authentication (2FA) recovery process in Re-Leased, giving our customers more control and autonomy over their account security.

Previously, if a customer lost their 2FA device or recovery codes, they had to reach out to our customer support for assistance. However, we have now upgraded this process giving Administrators of account rights to trigger the 2FA recovery process directly from within Re-Leased for themselves as well as for other users in their account.

To initiate the reset process, simply follow these steps:
1. Navigate to Settings > Users.
2. Locate the user who has requested the reset.
3. Click on the "reset now" link next to the user's name.

Once triggered, the user will receive an email containing a reset link, which will be valid for the usual 30 minutes from the time of resetting.

Click here to read more about the 2FA set-up process.

✨  RE-LEASED PAY ✨ 
STREAMLINE YOUR RENT COLLECTION PROCESS 

New feature announcements 

We are excited to announce a new feature that will help streamline your rent collection process and significantly improve your payment management experience. With our latest Re-Leased Pay update, you can now set up recurring rent payments for your tenants, saving you time and reducing arrears. 

Say goodbye to chasing payments and hello to hassle-free financial management these three simple steps.

1. Simplify Rent Payment Tracking
Our system allows you to identify tenants who have already set up recurring rent payments easily. By checking the Re-Leased Pay Status on the Tenant Summary page, you can determine whether tenants are enrolled in recurring payments or not. This eliminates the need for manual tracking and provides you with a clear overview of payment statuses.

✨  PROPERTY MAINTENANCE ✨ 

improvements 

Earlier this month we announced a number of new improvements to our Maintenance functionality. 

These include:

• Managing recurring tasks more efficiently with the ability to add notes, quote requests, and work orders directly at the task level
• The Maintenance Report now includes new columns such as Task Notes and related Work Orders

Click here to read the full announcement.

✨  TENANCIES ✨ 

beta testing

Join a Beta testing group!

We're currently recruiting customers for a closed beta group for Effective Paid to Dates. 

The effective paid to date feature takes into account all the rent payments made by the tenant, including full and partial payments, and calculates the date until which they are considered effective or up to date, helping property managers to more accurately manage cash flow, assess tenant performance, and enforce lease terms and conditions.

If you're interested in trying out this new feature, please reach out to Grace Twigg at grace.twigg@re-leased.com  

✨  REPORT BUILDER ✨ 

improvements 

Reporting now available for the Property Energy Performance Certificate (EPC) rates

With the increasing demand for energy-efficient buildings and new government-imposed green regulations, knowing your properties’ energy performance certificate (EPC) rates has become increasingly valuable to know.

Back in March, we introduce the property EPC rate field capability in the property area, and now, we have made reporting this field possible in the Re-Leased Report Builder.

To create a property EPC rate report, simply navigate to the Report Builder > Create a new Tenancy Schedule > Include property EPC rate field and other relevant information you wish to report on and generate your report.

improvements 

Performance improvements with faster load times

We are also delighted to announce that Report Builder is now up to 20% faster in generating reports. This improvement will particularly benefit users with greater data processing requirements, as you can now expect faster loading times and a seamless experience while accessing your reports.

✨  RE-LEASED INSIGHTS ✨  

improvements 

Share Insights with internal and external stakeholders

Re-Leased Pro and Enterprise customers can now share and schedule Insights dashboards and tile visualisations with their key internal and external stakeholders.

With the Insights scheduled delivery functionality, you can easily set up scheduled email deliveries within Re-Leased. Just filter your data based on your requirements and automate the delivery cadence. This allows you to effortlessly share important business information with your colleagues, executive management, and non-Re-Leased/Insights users in just a few clicks.

To learn more about Insights' scheduled deliveries functionality, check out this Knowledge Base article. 

improvements 

Improved accuracy in Insights metrics

When dealing with large monetary figures, having only one decimal point of precision can lead to significant rounding errors. Hence, all monetary-related metrics within the Operational and Strategic dashboard suites are now displayed at least two decimal points.

The two decimal point modification also applies to Fee percentages. 

✨  CLIENT/TRUST ACCOUNTING ✨  

improvements 

Email financial summary and financial details reports without timing out

Users now have the option to email the financial summary or financial details report to themselves or their owners via a background process. Now, no matter how many owners you run the report for, it will not time out in the browser as it may have previously done at the End of Financial Year.

✨ INCOME AND EXPENSES ✨  

improvements 

Easing editing restrictions on invoices that have appeared on 
an owner statement

Editing restrictions to invoices and credit notes that had appeared on owner statements were introduced last month but they were too restrictive. We will now allow the reference and description fields to be edited after appearing on an owner statement.

improvements 

Bulk email receipts

Say goodbye to downloading receipts one by one and manually emailing them to your tenancy contacts. With our bulk email receipts functionality, you can now select multiple receipts and email them directly from Re-Leased to the respective tenancy account contacts.

Even if the receipt is not associated with a tenancy, you can still email it to the contact who made the payment.

If you have any questions about how to take full advantage of these new features, feel free to reach out to your customer support specialist or click the 'Contact Support' feature within the Re-Leased system. Thanks for being part of our community!

Hello everyone!

Today, we’re excited to announce some new improvements to our Maintenance functionality. We understand how important it is to have efficient maintenance operations, and we’ve been hard at work to make sure your maintenance tasks and reporting are the best they can be.

First, we’ve improved the way you manage Tasks, especially for recurring Maintenance. You can now add Notes, Quote Requests, and Work Orders directly at the Task level, making it easier to find related information and updates all in one place. The details can be added at the Task level without needing to Complete the task first. 

Secondly, we’ve also updated our Maintenance Report, adding a bunch of new columns that you can choose to add if needed. These new columns include key data points like Task Notes and related Work Orders.

We're also continuing to work away on further improvements in Maintenance, including a brand new interface for managing Tasks, so we can provide the ability to directly link Expense Invoices to Maintenance, and generating an activity log of all changes to easily see what's happening at the Task level. So keep your eyes out for further improvements coming soon!

Watch a short demo video below: 

Learn more

At Re-Leased, we're committed to delivering continuous value to you, our customers. That's why our amazing Product and Engineering teams have, once again, taken up the Customer Love Sprint challenge, and invested one product sprint solely in making refinements to existing features, tackling customer requests and making sure the platform looks polished and tidy.  

This time around, we worked on 70 new improvements, which you will learn more about below, as well as in the Customer Love Sprint blog post. 

💚 PROPERTY MANAGEMENT 💚 

As part of this Customer Love Sprint, the Property Management team has been working hard on reducing friction for customers and surfacing up more useful information in workflows. 

Tenant's Insurance now has bulk actions
💚 Perform bulk actions on your tenant's insurance policies in the Insurance Hub, including archiving and sending reminder emails. This eliminates the need for individual task execution, saving you time and effort!

New future rent merge fields in forms
💚 We have introduced two new merge fields in the Forms & Agreement templates: Future Net Rent and Future Gross Rent. These fields provide the rent amount (excluding outgoings lines and taxes) and the total rent amount (including outgoings lines and taxes) on the next rent template, respectively.

Send an email directly from Tenancy/Lease
💚 Users managing a tenancy can now directly email the related tenants directly through the Correspondence tab with the newly added Send email button.

Bulk download documents
💚 Bulk download functionality is now available on the Property > Documents and Tenancy > Documents pages. Click the Download All Files button to generate a Zip file of all documents in the current folder, or click the Download folder icon in the folders list to get a zip file of all documents sitting in that folder and in any subfolders below it in the folder hierarchy.

Area labels on utility meter allocations
💚 Utility Meters create/edit screen now displays the areas associated with each tenancy under the allocations.

Timestamp for market rent updates
💚 In the Property > Area section, users can now record the expected market rent and track its latest update. Additionally, a log of all historical updates is now stored for potential future access, starting from 2nd May 2023 on. Please note that only updates going forward will be recorded in the logs.

Improvements to the Property Keys list
💚 The Property Keys list has been given some love by adding in paging when there are more than 20 keys, there's a new filter for checked in vs checked out, and the search has been expanded. The search now includes the tenancy and the key holder.

Have a question or want to give feedback on Property Management? Click here to get in touch with Tom →

💚 PROPERTY INTELLIGENCE 💚 

The focus of the Property Intelligence team was to enhance the Re-leased reporting suite by adding new features and capabilities that improve the way in which data is captured and reported on in Re-leased. Some of the key improvement highlights include:

Report Builder
💚 A wider selection of reporting fields is now available in the Report Builder, including the property anniversary date, rent type, arrears status, tenancy and property custom fields, annual market rent, owner details, tenant mobile numbers and more.

The Events Report
💚 The Events Report has been extended to report on final rent events which is available as a new event type to filter the report by, as well as a sub-report which provides further details on these instances.

💚 We’ve also added property addresses in Reminders Events sub-reports which will help you to identify the properties highlighted in the report without having to navigate between multiple pages to fill in the missing data.

Rent template
💚 We've also implemented two useful updates in Rent templates to support the Rent to Area allocations workflow:

• When a rent template is created with only one occupied area, we will automatically allocate all rent to that single area.
• If the rent template is created and the tenant occupies multiple areas, we will redirect you to the Rent to Area allocations page where you can now also manage rent allocations.

Have a question or want to give feedback on Property Intelligence in Re-leased? Click here to get in touch with Sahil →

💚 BUDGETS AND TENANCY 💚 

As part of our commitment to providing exceptional customer service and improving users’ experience, our work focused on making improvements and enhancements in several different areas across the Re-leased platform, such as communications, budgets and tenancies. Some of the key improvement highlights include:

Tenancy

💚 Tenancy cards can now be easily sorted on the Property Summary page
💚 Tenancy History can be now downloaded in CSV format directly within the Tenancy area
💚 Ability to create new arrears statuses from within the tenancy details tab
💚 The outgoings amount is now visible on the tenancy summary page as we as in the tenancy cards on the property summary page
💚 The 'Rent Covered' column on the Invoice and Credits list on a Tenancy has been expanded to include the outgoings period and been renamed to 'Period Covered'

Budgets

💚 Notes can be added against any line items during budget reconciliation
💚 The budget allocation report now has an optional report field for floor area size
💚 When creating a rent template at the budget approval stage, we now automatically duplicate the rent allocations from the existing template to the new template

Late Fees

💚 Users can now find and action important tasks, such as credit notes, overpayments and prepayment allocations with ease on the improved Late Fees Hub.
💚 Ability to create a custom Late Fee email template, to accompany Late Fee invoices.

💚 COMMUNICATIONS AND NOTES 💚 

💚 Improved visibility and ability to manage email duplication during the bulk email-sending process
💚 In the sending text message area, users can now filter contacts and select multiple recipients to send text messages to
💚 A total count of all notes saved against a Property and Tenancy is now also visible

💚 RE-LEASED PAY 💚 

We have introduced two new payment methods to Re-Leased Pay to expand the range of payment options and potentially increase convenience and accessibility while also attracting new business.

💚 Stripe Link - Enables tenants to have their payment and address details stored and auto-filled for a faster and more convenient checkout experience and an alternative to recurring payments

💚 Cash App - is a mobile payment service that enables users in the US and UK to transfer money to each other using a mobile app. Tenants can now use this as a payment method.

Have a question or want to give feedback on tenancies, budgets, communications or Re-Lease Pay?  Click here to get in touch with Rudi → 

💚 TRUST/CLIENT ACCOUNTING 💚 

💚 Invoice number is now displayed on the unpresented payments report
💚 Total balances are now shown on the outstanding suspense task page
💚 Completed suspense tasks page now has pagination
💚 Banner on trust account list is now showing which bank has a disbursement in progress
💚 Error page now shows which bank account has a disbursement in progress
💚 Deleted bank statements are now hidden by default
💚 Improved page navigation when viewing bank statements
💚 Rent templates now allow 1 cent invoices
💚 Ability to void a rent invoice and ignore it as rent in one step

Have a question or want to give feedback on Client/Trust accounting? Click here to get in touch with Grace →

If you have any questions about any of the improvements above or perhaps have new ideas in mind, please don’t hesitate to get in touch with the product team. We would love to hear your thoughts!