At Re-Leased, we're committed to delivering continuous value to you, our customers. That's why our amazing Product and Engineering teams have, once again, taken up the Customer Love Sprint challenge, and invested one product sprint solely in making refinements to existing features, tackling customer requests and making sure the platform looks polished and tidy.  

This time around, we worked on 70 new improvements, which you will learn more about below, as well as in the Customer Love Sprint blog post. 

💚 PROPERTY MANAGEMENT 💚 

As part of this Customer Love Sprint, the Property Management team has been working hard on reducing friction for customers and surfacing up more useful information in workflows. 

Tenant's Insurance now has bulk actions
💚 Perform bulk actions on your tenant's insurance policies in the Insurance Hub, including archiving and sending reminder emails. This eliminates the need for individual task execution, saving you time and effort!

New future rent merge fields in forms
💚 We have introduced two new merge fields in the Forms & Agreement templates: Future Net Rent and Future Gross Rent. These fields provide the rent amount (excluding outgoings lines and taxes) and the total rent amount (including outgoings lines and taxes) on the next rent template, respectively.

Send an email directly from Tenancy/Lease
💚 Users managing a tenancy can now directly email the related tenants directly through the Correspondence tab with the newly added Send email button.

Bulk download documents
💚 Bulk download functionality is now available on the Property > Documents and Tenancy > Documents pages. Click the Download All Files button to generate a Zip file of all documents in the current folder, or click the Download folder icon in the folders list to get a zip file of all documents sitting in that folder and in any subfolders below it in the folder hierarchy.

Area labels on utility meter allocations
💚 Utility Meters create/edit screen now displays the areas associated with each tenancy under the allocations.

Timestamp for market rent updates
💚 In the Property > Area section, users can now record the expected market rent and track its latest update. Additionally, a log of all historical updates is now stored for potential future access, starting from 2nd May 2023 on. Please note that only updates going forward will be recorded in the logs.

Improvements to the Property Keys list
💚 The Property Keys list has been given some love by adding in paging when there are more than 20 keys, there's a new filter for checked in vs checked out, and the search has been expanded. The search now includes the tenancy and the key holder.

Have a question or want to give feedback on Property Management? Click here to get in touch with Tom →

💚 PROPERTY INTELLIGENCE 💚 

The focus of the Property Intelligence team was to enhance the Re-leased reporting suite by adding new features and capabilities that improve the way in which data is captured and reported on in Re-leased. Some of the key improvement highlights include:

Report Builder
💚 A wider selection of reporting fields is now available in the Report Builder, including the property anniversary date, rent type, arrears status, tenancy and property custom fields, annual market rent, owner details, tenant mobile numbers and more.

The Events Report
💚 The Events Report has been extended to report on final rent events which is available as a new event type to filter the report by, as well as a sub-report which provides further details on these instances.

💚 We’ve also added property addresses in Reminders Events sub-reports which will help you to identify the properties highlighted in the report without having to navigate between multiple pages to fill in the missing data.

Rent template
💚 We've also implemented two useful updates in Rent templates to support the Rent to Area allocations workflow:

• When a rent template is created with only one occupied area, we will automatically allocate all rent to that single area.
• If the rent template is created and the tenant occupies multiple areas, we will redirect you to the Rent to Area allocations page where you can now also manage rent allocations.

Have a question or want to give feedback on Property Intelligence in Re-leased? Click here to get in touch with Sahil →

💚 BUDGETS AND TENANCY 💚 

As part of our commitment to providing exceptional customer service and improving users’ experience, our work focused on making improvements and enhancements in several different areas across the Re-leased platform, such as communications, budgets and tenancies. Some of the key improvement highlights include:

Tenancy

💚 Tenancy cards can now be easily sorted on the Property Summary page
💚 Tenancy History can be now downloaded in CSV format directly within the Tenancy area
💚 Ability to create new arrears statuses from within the tenancy details tab
💚 The outgoings amount is now visible on the tenancy summary page as we as in the tenancy cards on the property summary page
💚 The 'Rent Covered' column on the Invoice and Credits list on a Tenancy has been expanded to include the outgoings period and been renamed to 'Period Covered'

Budgets

💚 Notes can be added against any line items during budget reconciliation
💚 The budget allocation report now has an optional report field for floor area size
💚 When creating a rent template at the budget approval stage, we now automatically duplicate the rent allocations from the existing template to the new template

Late Fees

💚 Users can now find and action important tasks, such as credit notes, overpayments and prepayment allocations with ease on the improved Late Fees Hub.
💚 Ability to create a custom Late Fee email template, to accompany Late Fee invoices.

💚 COMMUNICATIONS AND NOTES 💚 

💚 Improved visibility and ability to manage email duplication during the bulk email-sending process
💚 In the sending text message area, users can now filter contacts and select multiple recipients to send text messages to
💚 A total count of all notes saved against a Property and Tenancy is now also visible

💚 RE-LEASED PAY 💚 

We have introduced two new payment methods to Re-Leased Pay to expand the range of payment options and potentially increase convenience and accessibility while also attracting new business.

💚 Stripe Link - Enables tenants to have their payment and address details stored and auto-filled for a faster and more convenient checkout experience and an alternative to recurring payments

💚 Cash App - is a mobile payment service that enables users in the US and UK to transfer money to each other using a mobile app. Tenants can now use this as a payment method.

Have a question or want to give feedback on tenancies, budgets, communications or Re-Lease Pay?  Click here to get in touch with Rudi → 

💚 TRUST/CLIENT ACCOUNTING 💚 

💚 Invoice number is now displayed on the unpresented payments report
💚 Total balances are now shown on the outstanding suspense task page
💚 Completed suspense tasks page now has pagination
💚 Banner on trust account list is now showing which bank has a disbursement in progress
💚 Error page now shows which bank account has a disbursement in progress
💚 Deleted bank statements are now hidden by default
💚 Improved page navigation when viewing bank statements
💚 Rent templates now allow 1 cent invoices
💚 Ability to void a rent invoice and ignore it as rent in one step

Have a question or want to give feedback on Client/Trust accounting? Click here to get in touch with Grace →

If you have any questions about any of the improvements above or perhaps have new ideas in mind, please don’t hesitate to get in touch with the product team. We would love to hear your thoughts!