💚Customer Love Sprint: The November edition💚
Firmly rooted in our belief that addressing even the smallest inconsistencies and paper cuts in the platform is as vital – if not more so – than focusing on introducing new flashy features in the product, our Customer Love Sprint initiative sits right at the core of our product thinking.
And what better way to demonstrate this than by running not one, but two Customer Love Sprints in the same year!
Like our Valentine’s Day Customer Love Sprint in February, this Customer Love Sprint focused on addressing customer feedback, pain points, and product requests. We believe that responding to customer needs isn’t just about feeling good or improving a CSAT score —it’s about delivering real impact and value in their everyday workflows.
To learn more about these Customer Love Sprint enhancements, our Product Managers have created short demo videos and product description summaries for you below. Each video will showcase some of the key improvements they worked on, ranging from feature refinements to visual enhancements.
If you have any questions regarding the improvements or would like to give feedback directly to the Product Manager, we have included everyone’s contact details under their sections below. Please don’t hesitate to let us know what you think - we're excited to hear your thoughts on these updates!
💚PROPERTY MANAGEMENT 💚
💚Property List Page
We’ve enhanced the way you can view information across the Property List Page:
- Filter by Owner
- More columns for faster access to your information: this includes tenancies (with links), property owner and custom fields.
💚The Maintenance Hub
Users typically have multiple work order tasks within a maintenance event, which usually requires individually completing these tasks. We have made this process a lot more efficient.
- Now you can complete work orders when completing a maintenance event.
- We have also introduced the ability to select all tags within the Maintenance Hub to enable users to easily de-select tags of no relevance.
- The maintenance feed within a maintenance task pages also becomes increasingly difficult to navigate as comments start to add up. To resolve this, we have introduced filtering.
💚The Compliance Hub
- We have also introduced enhanced filtering within the Compliance Hub, namely adding in company and property owner filters.
- The activity feed within compliance details becomes quite crowded as the comments rise too; to improve this view, we have also introduced filtering here.
- Users can now also assign an external responsible party for a compliance, like a tenant or property owner.
💚The Insurance Hub
Property insurance is now visible within the Insurance Hub to view.
💚TENANCY MANAGEMENT💚
💚Bulk Rent Review
When choosing a specific adjustment amount for bulk rent reviews, we have enabled users to be selective with the review type this applies to. This solves an existing problem where an adjustment amount applied to all rent review types within a bulk rent review.
💚The Rent Escalation Scheduler
The Rent Escalation Scheduler no longer auto-populates values against the new date and new amount field. We have also added in the ability to create a new rent review type within this feature. Also, upon completion of a rent review, you can now return directly to the Rent Review Hub.
💚Budgets
Within the Expense to Schedule page, we have introduced a “from” column to identify a supplier contact to offer more context when allocating an expense across multiple schedules.
💚Arrears Hub
An arrears status can be directly updated now within the Arrears Hub preventing the need to navigate to the individual tenancy to update this information.
💚Late Fees
Tenancies that are placed into a “holding over” state are now included within a Late Fee rule. A late fee will incur now whenever payments are late.
💚ACCOUNTING 💚
💚Easier to read invoice PDFs
The font size on invoice PDFs could sometimes be too small to read for tenants, so we’ve added a new setting that allows you to use a larger font size on income invoice PDFS.
💚Raise fees when rent is demanded, rather than when paid
This means you don’t have to wait for rent to be paid before raising a fee, the fee can be raised as soon as a rent invoice has been approved!
💚The bank account reconciliation report now has a line for suspense ledger balances
This is particularly important for our Australian customers as it was a compliance issue.
💚Easier to create/edit direct on charge templates
Now when inputting a % of allocation, the pre-filled amount is selected so you can start typing the new figure with one click.
💚Close of period page – better filters and more user-friendly
The old version of this page was in the old style and had limited search filter options. Now you can filter by status and bank account, as well as displaying in a cleaner looking list.
💚Refreshed contact owner statement page
The owner statements page under a contact has a fresh new look, which allows you to raise a reprint fee separately from the download/email. We’ve also improved the workflow of emailing/downloading owner statements for an owner to be simpler. This is also step one in being able to bulk download or bulk email owner statements for a specific owner.
💚CONNECTED ACCOUNTING 💚
💚Invoice Sync Status
Users can now at a glance see the sync status for invoices both from the invoice list view and at an individual Invoice level. Not only are we surfacing the sync status but also any corresponding sync error messages can be found by hovering over the icon.
Sync Statuses:
- Pending
- Sync Error
- Synced
- Unlinked - Unlinked via sync results.
- Excluded - This means that the transaction will not be synced.
💚Enabling “Awaiting Approval” status for Vacating Credit Notes
We've enabled Credit Notes created during the vacate process to be saved in an "Awaiting Approval" state, allowing customers to manage approvals directly in Xero. Previously these CN's could only be "Saved and Approved".
💚Netsuite Sync Improvements
To improve sync reliability, we've added a 45-character limit and an error message in Re-Leased for the invoice reference field, aligning with NetSuite’s requirements and reducing sync failures
💚Enabled the ability to set a Default Expense Account for Contacts (creditors)
We've added the ability for CA customers to set a Default Expense Account at the contact level, similar to the existing feature in Trust Accounting. This addition also enhances the Xero work order experience by using this default account when no COA is found on a maintenance item. Additionally, we're considering syncing this field with Xero, eliminating the need for manual updates for Xero users.
💚New tracking UI improvements
Streamline multi-line invoice management for NetSuite and Sage Intacct integrations by reducing repetitive data entry and enhancing usability. Users can now apply tracking options across all invoice lines at once, see tracking settings directly on the edit page, and auto-populate tracking on new line items based on existing entries. Expand/collapse functionality further improves the interface, keeping tracking details organized and accessible. These changes make managing property-related invoice data more efficient and consistent, adding value by saving time and minimizing input errors.
💚PROPERTY REPORTING💚
💚Tenancy Schedule/Rent Roll report now includes:
- Future Rent summary metric
- An option to Sort by Company
- Display the property name at the top of the PDF export (when only a single property is selected)
- Floor and suite can now be found in areas and are sortable which allows users to view their Tenancy Schedule/Rent Roll reports in a way that reflects their physical building layout
- VAT Elected and VAT Effective Date
- We now support select custom fields and have added an indicator to specify which columns are custom fields.
💚Invoice Details Report
- The account class dropdown is re-ordered to match the convention
- Tax (or GST) Code and Tax Name are also now available
💚Tenancy Summary
- You can now choose how many notes you want to display in your report.
💚Tenancy Statement
- You can now filter by property.
💚RE-LEASED PAY AND COMMUNICATIONS💚
💚Re-Leased Pay Invoice templates
You no longer need to create extra invoice templates when onboarding to Re-Leased Pay. Previously, setting up a new account required selecting or creating a custom template to include online payment details and ensuring your tenancies used those templates. Now, if you’re using the master template, everything is ready for your tenants to pay via Re-Leased Pay—no additional steps required. This improvement applies to new accounts, while we’ll add extra configuration for existing ones. Your custom invoice templates will still have payment options enabled by default, but you can turn these off anytime if needed.
💚Your tenants can now see available payment methods on your Re-Leased Pay emails and invoices
Your Re-Leased Pay invoices and emails will now show all the payment methods your tenants can use, based on your region. Before, only a few credit card logos were shown, which sometimes made tenants think those were the only options. Now, tenants can clearly see all the ways they can pay, making it simpler and less confusing for them.
💚Re-Leased Pay tenants' email communications
The Re-Leased Pay button on your invoice emails now looks clearer and more professional. And we’ve also made it easier for tenants to set up recurring rent payments by improving the invitation emails they receive.
💚Communication enhancements💚
💚You can now disconnect expired accounts
This update makes things easier if you had an old email account linked to Re-Leased that you no longer use. Previously, if the connection expired, you could only reconnect the account—you couldn’t remove it. Now, you can easily disconnect expired accounts and link the email accounts you actually need.
💚Smarter redirections when sending emails
We’ve made enhancements to bring you back to the page you were working on after sending an email. You used to always be taken back to the tenancy history tab, regardless of where you were sending your emails from. These enhancements will now allow you to get back to the right page after sending an email.
esperanza.garciaespina@re-leased.com
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