This year, February seemed like the perfect time for embarking on yet another Customer Love journey. With Valentine’s Day in mind, we set the launch date to the 14th and started working towards a blooming good Customer Love Sprint product release as a way to show our appreciation and gratitude to you for your ongoing support.

As the month progressed, our product and engineering teams immersed themselves again into a two-week sprint, solely focusing on the new Customer Love Sprint work (a sprint refers to a short, usually two-week time period during which teams work on a set of predefined tasks and objectives) without other distractions.

Blooming good features

To learn more about the 2024 Customer Love Sprint Valentine’s Day enhancements, our Product Managers have created short demo videos and product description summaries for you below. Each video will showcase some of the key improvements they worked on, ranging from feature refinements to visual enhancements. 

💚  PROPERTY MANAGEMENT💚  

Maintenance Hub improvements

• Task status order have been revised, prioritizing the display of the most urgent or imminent tasks at the top of the list automatically.
• The overdue status has been integrated into the Due Date feature, enhancing the ease of selection between dates.
• Additional filters have been introduced, enabling users to filter tasks by property or tenancy with greater specificity.

Maintenance task updates

• Introducing time-tracking capability to maintenance tasks!
• Image files can now be previewed as thumbnails eliminating the need to download the files to view them

Managing work orders

• Select your preferred default work order template for all new work orders
• The key reference field is now available as a merge field in these templates

Property details enhancements

• Keys with a key reference can now be easily searched directly using the search field situated in the properties area. The Property Key Status Report also now features a clickable reference field, allowing for direct navigation to the respective key pages.
• In the tenancies section, you can now access archived tenancies through a new 'Archived' tab
• If you are reinstating an archived tenancy, the system now gives you a warning if your utility meter rating exceeds 100% allocation. The same warming screen also now gives you options for the next steps. 
• The areas section now allows you to store EPC rating information at an area level
• The insurance section is now much more user-friendly with sortable column headings and new columns, including start date, renew date, and cover.
• The documents section now supports adding and viewing Exported Email Files (.EMLX) email files and .zip files 

Other property management improvements

• Dashboard tiles now have titles, including Arrears, Late Fees, Maintenance and more

💚  TENANCY/LEASE MANAGEMENT 💚  

Late fee improvements 

• You can now use the bank rate instead of the annual rate when creating late fee rules
• Add future tenants to late fee rules as part of completing the new tenancy workflow

Budget improvements

• Unlock budget balancing charges reconciliation step  
• Budget expense report “Show accounts not in the budget” 

Rent forms and agreements improvements

• A new Current Rent Frequence merge field is now available in rent templates

💚  PROPERTY REPORTING 💚  

Introducing the Favourite Reports feature! Keep frequently used reports easily accessible by bookmarking them for quick retrieval anytime.

Tenancy Schedule/Rent Roll enhancements

• You can now filter for more than one company at the same time
• Customize your Tenancy Schedule/Rent Roll report to display only essential information by hiding area rows
• Area size value and units are now separated for easier data manipulation when the report is exported as an Excel file
• New data totals

Other property reporting enhancements

• Security Deposit Balance is now available in the Summary Metrics section of the Tenancy Schedule/Rent Roll
• Archived tenancies and contacts can be added in the Tenant List report
• GST/VAT/Tax registered contacts are now available in a new column when you export your Contacts List
• Property Fee Rules upgrades
• Tenancy Summary's notes section won't break large amounts of notes into separate pages anymore
• Invoice Details and Payments Report now states Connected Accounting Overpayments are not included

💚  RE-LEASED PAY AND COMMUNICATIONS 💚 

Re-Leased Payment hub improvements

• Alongside the new Re-Leased Pay Payment Hub page upgrade, we've also introduced two new invoice and payment statuses – a payment failed exclamation mark, and a reverse $ sign for reversed payment for the invoice, next to the Invoice number on the online payment and payout tabs. Together these improvements help users to view, manage and take quicker action on their online payment items from one centralised place.
• You'll also see that payment methods now have specific icons. The icons have replaced the old payment method column reducing clutter and allowing more focus on important payment information.

Recurring payments

• In addition to seeing which tenancies are set up for recurring payments, you will now also be able to see which contacts from those tenancies have enabled recurring payments on the tenancy summary screen. This will be useful when you have multiple contacts associated with a tenancy and need to find out who to contact if payments are not going through.

💚  CONNECTED TRUST/CLIENT ACCOUNTING AND INVOICING 💚 

• New bank statements page – filter by reconciliation status and sort by dates
• Default tax exclusive/inclusive setting for expense invoices
• Easier to apply tenancy funds to invoices
• View archived rent templates
• 4 decimal places on unit prices (excludes connected accounting customers)
• More accurate income invoices for non-VAT selected properties
• More accurate rent/outgoings/repeating invoices for non-GST registered owners
• Invoice reference is now shown when disbursing creditors
• Tenancy name now shown on bond transfers
• Other little tweaks to make working in Re-Leased smoother!

💚  ACCOUNTING INTEGRATIONS 💚 

Improved user experience in the sync results area

• Now a full-width page, meaning no information gets cut off and there's no need for horizontal scrolling
• Companies dropdown list is now in alphabetical order
• Default rows per page selection now lets you choose from 25, 50, 100 or all

Other accounting integration enhancements

• Managing your connected accounting integrations is now simpler, as all relevant information relating to your connection can be conveniently accessed and managed directly from a pop-up screen, which eliminates the need to navigate away from the Integrations & Add-ons area. 
• A new beta feature: sync Re-Leased Work Orders to Xero as Purchase Orders! If you would like to test the feature and share your thoughts on it, please get in touch with thomas.everton@re-leased.com.
  
  

If you have any questions about any of the improvements above or perhaps have new product ideas in mind, please don’t hesitate to get in touch with the product or customer team at support@re-leased.com 

You can also read more about our previous Customer Love Sprint initiatives from 2023 and 2022.