✨ Customer Love Sprint ✨

In October, our product teams stepped back to focus on the updates that matter most to you – shaped by your feedback, questions, and wish lists. Get the full rundown of the enhancements made → Customer Love Sprint, October 2025.

✨ Credia AI ✨

Insurance import and verification
New feature 

You can upload insurance policies for suppliers, tenants, and properties and let Credia Extract classify and link them to the right record. For tenancy and lease policies, Credia checks requirements and flags mismatches for review using Verify with Credia, which speeds up compliance checks and reduces manual effort.

Compose emails in Correspondence
improvements 

Credia Correspondence now supports composing new emails in addition to replying. You can choose which connected email account to send from and save important messages directly to the relevant record, which keeps communication organised and easy to trace.

Access any mailbox folder
improvements 

Credia can process emails from any folder, not just the Inbox. This ensures important information is captured even when messages are auto-filed or routed into custom folders.

Full email thread processing
improvements 

When emails are forwarded into Re-Leased, Credia reads the entire conversation, not just the latest message. Contact details, maintenance tasks, and other actionable information are captured with full context so nothing is missed.

Faster intake with drag and drop
improvements 

Attachments can now be added by dragging and dropping files into Credia. This small change makes high-volume processing faster and more fluid.

✨ Tenancy Management ✨

VAT Groups (UK)
New feature 

VAT Groups simplifies VAT code selection across UK portfolios. Define a hierarchy once and the correct VAT code is applied automatically to invoices, which reduces manual entry, improves consistency, and supports cleaner tax reporting. This feature is available to UK customers.

Job Titles for Contacts
improvements 

Contact records now include a job title field. You can record, display, and search by job title so teams can identify the right person quickly for approvals, maintenance, and other workflows.

✨ Accounting Integrations ✨

Sage Intacct enhancements
improvements 

• Order Entry and Purchasing support: OE and PO invoices and credit notes sync automatically from Intacct to Re-Leased with correct payment allocation, tracking categories, transaction definitions, and tax settings. Keeps revenue recognition in sync without rekeying.
• Faster onboarding: Setup now loads only essential mapping fields such as contacts, tax codes, and accounts, so configuration is faster from the first step.
• Open in Intacct: Jump directly from a Re-Leased invoice to the matching record in Sage Intacct to cut cross-system searching.

QuickBooks Online Deeper Tracking
improvements 

QuickBooks Online now supports multiple tracking categories such as Classes and Locations at both transaction and line level with full two-way sync for invoices, bills, credit notes, and expenses. We have migrated historical single-category data to the new multi-category structure, unlocking multi-dimensional reporting for complex portfolios and bringing QBO in line with our Xero, Intacct, and NetSuite integrations.

Smarter Sync Error Handling
improvements 

Grouped Sync Errors: Sync errors are way less overwhelming now. Instead of seeing 50 identical "contact not found" errors, you'll see one representative error with a button saying "View 49 similar errors." Expand if you need details, collapse to stay focused on the big picture.

Navigate to Root Cause: Even better - when a payment fails because an invoice hasn't synced yet, or an invoice fails because of a missing contact, you can now click directly from the error to the source issue. No more hunting through sync results trying to find what broke first. 

✨ Trust Accounting ✨

Withhold Payments
New feature 

Property managers can now withhold payment on expense invoices that are being disputed or require further review. When an expense invoice has payment withheld, it cannot be selected during the disbursement process, preventing accidental payment while issues are being resolved.

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