January Product Update 🚀
Hi there!
Welcome to 2023 everyone! A new year and with that comes many new possibilities, especially over here at Re-Leased. We’ve got a few new, exciting features and product enhancements to share with you that we are sure will come in handy for many of you.
Without further ado, let’s review January's new improvements and announcements.
improvements
Document Subfolders are here!💥
After so many customers asked for this, we couldn't ignore it any longer. We have implemented a document subfolder feature for a simpler way to organise, find and access your property and tenancy documents.
This improvement allows you to:
- Create or delete multiple layers of folders and subfolders
- Rename and move your subfolders under any given folder
- Organise your documents under Properties and Tenancies/Leases
- Move documents from one folder location to another
Click the Knowledge Base article button below to find out more!
improvements
Get support within the in-app Customer Support 🤝
We are delighted to announce our improved in-app Customer Support functionality is now live for all Re-Leased customers! This convenient feature allows you to find answers to your questions, submit feedback, or open a support ticket quickly and easily without ever having to leave the system.
There is a lot to love:
- More convenient - available at the click of a mouse.
- Faster solution – find answers to your questions quicker & easier.
- Even more support – find helpful articles, submit feedback, or open a ticket without leaving the app.
- Monitoring your activity - Submitting tickets via the in-app Customer Support functionally or Knowledge allows customers to track their tickets under ‘My Activity’
For our Premium and Premium Plus Support customers – access to live chat within the application
To learn more about the in-app Customer Support functionality, please click the Knowledge Base button below.
New feature
Budgets by Area 💚 Multi-tenants💚Enhancements to the budget reconciliation process
And as part of this area improvement, we have also made enhancements to the budget reconciliation process by adding a new Income to Area step to give customers with properties that contain tenants across multiple areas an option to allocate all income raised against more than one area - something that could not be done easily before.
To learn more about how to reconcile a Budget by Area, simply click the Knowlege Base article button below for a helpful step-by-step guide.
improvements
Budget by Area 💚 Report Updates
Budget Summary Report
Users of the Budget Summary Report can now choose to display Chart of Accounts Codes to ensure the summary report is better aligned with the current Budget summary screen.
Report Layout Changes
Along with this update, we have also slightly improved the user interface for the following budgeting reports to better align the usability of the rest of the application.
The updated reports include:
- Budget Summary
- Budget vs Actual
- Budget Income
New feature
Budget summary report - Variance reporting
The new Variance Reporting functionality in the Budget Summary Report function now allows customers to add up to two extra budgets to compare results against, as well as, an option to include a variance column in the report to reflect the percentage change against the anchor budget. This functionality is also available when the report is exported from the system.
improvements
Re-Leased Pay - Additional ACH bank account support and Micro-deposits
Re-Leased Pay US customers are now able to benefit from additional ACH bank account support as we replace our third-party payment provider, Plaid.
Some of the immediate customer benefits include:
- Additional support for an extended network of 1,500+ banks, bringing the total number of supported banks up to 6,000+
- An enhanced user experience, US tenants will no longer have to leave the payment window to authenticate their bank account during the payment process.
- If the tenant's bank is, however, not supported, the tenant can still authenticate their ACH payment securely by manually entering a Micro-deposit code sent to your email.
